Review: Nov. 9, 2005 I just
stayed at the Hilton Garden Inn for a week, while attending the National
Tour Association Annual Convention. I can tell you first hand, this
is an excellent hotel, and based on my conversations with other convention
delegates, who stayed at other hotels such as the Atheneum, the Holiday
Inn, the Marriot (Renaissance Center), and the Omni, this is the best
quality stay you'll get in downtown Detroit. This is the newest hotel
in the city, and it shows. The lobby, bar, rooms, hallways, etc.,
are clean and show no signs of wear. The rooms are large and well
furnished, including a desk with free high speed internet hook-up,
microwave, refrigerator, and an excellent mattress! The staff was
also great, and it was nice coming back to a room each day that smelled
like flowers (housekeeping must have some kind of air freshener...a
nice touch).
Review: Oct. 13, 2005
The Hotel was in a good location downtown not far from "Greektown".
We had a good view over the city.The rooms are beautifully decorated and spacious with huge beds and huge
T.V.'s.The breakfast is buffet style and very fresh and well laid out.The staff are helpfull and friendly.
The valet parking guys were great.We ate out in Greektown at the "Grapevine" restaurant which was busy and the food was good.
We also ate at Fishbone's Rhythm Kitchen Cafe.The food was excellent.Both restaurants are within short walking distance of the Hotel
and were safe to walk from even at night.We also ate outside at the stylish Rhino Bar next door where there was live music and the
patio was lit up with lanterns and torches, wonderful as we were yards to the hotel!We also met some great people in Detroit on our
travels and can't wait to go back.Give it a try! (tip....book online with hotel for great rates)
Review: Aug. 21st, 2005 The rooms were nice enough, but the
walls were thin as paper. I pray for anyone staying here that you
do not have a noisy family with several small children on the other
side of your wall. I could hear every word this woman was barking
at her kid from the other side of the bathroom wall. Anyway, another
problem I had was the attitude of the servers and chef at the restaurant.
We ate dinner there and they did not have half of the items on the
menu. They did not tell us this before we ordered. They were also
not apologetic or helpful in any way. The television had maybe 20
cable channels. But you could order a movie for a whopping 15 bucks.
No thanks
Review: July 21st, 2005
I had a confirmed reservation I made a month in advance for Tuesday the 9th. I was flying in late and I called the day before to
confirm that late check-in wasn't an issue and was told that I was fine as long as I arrived by 2:00 AM. When I did arrive, I was
told that my room wasn't available. They gave me a number of possible explinations: "We may have given your room to a diamond
rewards member." (this isn't valid because they have to book 48 hours in advance and they should have told me this when I called
on Monday. "Our system doesn't keep track of reservations very well." (this may be true, but you'd think a larger chain would have
decent software) -"The people at the front desk might have messed up." (I don't even know how to answer this one) -"Someone
may have not checked out on their scheduled date and our policy is to not force them to do so."
(This seems very unfair. I do the right thing and make my reservation far in advance and call to confirm the day before, but
some other guy gets to keep my room???)
They ultimately found a holiday inn on the other side of town for me at about 1:30 AM, but it was dingy and the AC didn't work well.
I ended up getting about three hours sleep before a number of business meetings on Wed. After all of this, I may never stay at a
Hilton again.
