Hotel Pontchartrain detroit hotel

2 Washington Blvd.
Detroit, MI
(313) 965-0200

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Hotel Reviews

General Info: The Hotel Pontchartrain is a living monument to Detroitís French Heritage. It is built on the site of the 1st permanent settlement in the Detroit Region, Fort Pontchartrain.

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Review: Oct. 26, 2005 For the price, this place is a joke. First of all, the hotel provides each room with single ply toilet paper. What kind of hotel does this? As I entered the bathroom, it smelled like terrible body odor. The bathtub had rust stains in it and the tissues were soaking wet for some reason. The tv got only 6 stations and the valet parking could not accomidate my SUV in their lot. For dinner the pasta special was out by 7:30 and when I ordered my pumpkin pie for was $6.00! If you have other options, use them because this place is not worth your money.

Review: Oct. 12nd, 2005 I'll start with the good - the staff. They were very apologetic about the condition of this hotel. There was nothing they could do about it, except apologize and take the brunt of complaints. Hopefully, they are all looking for new jobs!

There isn't enough room to write about how horrible the Ponchartrain Hotel is. It is a historical landmark and it is a shame that it is in such disrepair. Our room had mold in the bathroom, sheets of wallpaper falling off the walls, carpet & bedspread that hadn't been cleaned since they opened. The escalator was out of order and the elevators worked occasionally (we were on the 28th floor). We were told they will soon be under the Sheraton flag and will be doing renovations. But until that happens, if it happens, do not stay here.

Review: Aug. 13th, 2005 Hotel was very Deceiving. Lobby was very nice and the staff seemed friendly but beyond that it wasn't how it seemed. The rooms were a bit tatty, well not a bit actually a lot and the hallways were really in bad shape, but with it being close to the Cobo Center and Joe Louis Arena we put up with it. If I want to go to the Joe louis again I would probably stay there just for the location. It was really bad though so If you can't deal with a not so fancy hotel then don't stay here. If you don't give a hoot and want to be across the street from the Cobo and Joe Louis then stay!