General Info: The Townsend Hotel is a Mobil
4-Star and AAA 4-Diamond hotel, as well as a perennial favorite on
the Condé Nast top hotels. A haven for the most discerning
travelers, its splendid combination of amenities, service and setting
await your pleasure.
Review: Oct. 20, 2005 My wife and I spent a romantic
evening in the hotel. The room was clean and simple. The bathroom
was great. The room had a view of an alley - I'd request something
else next-time. It was very expensive and we would have went to the
Ritz in Dearborn if they had rooms. You can't beat the location for
restaurants, shopping, etc. It can be a bit snobby. Room service was
a bit slow and very expensive but decent.
Review: Sep. 26, 2005 I recently stayed 3 nights at the Townsend
on a business and was fortunate enough to stay in a suite which had
the largest most comfortable bed I've ever slept in. I've never been
so happy to have jetlag to make excuses to go to bed early.
Aside from this treat I have to say that the customer service was
exceptional, no detail was spared, the staff greeted me by name
in the dining room, we used the conference facilities and the staff
were excellent and thorough, the checkin never failed to greet me
before helping the attending to each request and the concierge arranged
and rearranged transportation for me as my schedule changed.
My only negative comment would be that I was told the fare to the
airport would be $70 including tip and it turned out to be $90
Review: June 10, 2005 I have to say we never even got
to the hotel. We live locally near the hotel and made reservations
for our wedding night at the Townsend. It is quite a tradition
from what I was told that if you are staying in town the night of
the wedding, the Townsend is the place to go.
They were aware it was our wedding night - they called the day of
the wedding to tell us our room had 'flooded' and they had no other
rooms available - 'sorry' They did absolutely nothing to help us find
another room. I called and left several VM's with management with
no response. I finally managed to reach someone who told us they would
send a gift certificate to compensate us. I'm not sure how you can
do that - its not like we are going to get remarried just so we can
stay at that hotel on our wedding. To date, we have never rec'd any
gift certificate from them.
